Freight Forwarding Malaysia Privacy & Policy

Your use of this website ( indicates you assent to Freight Forwarding Malaysia’s Privacy Policy and any amendments or alterations that are made from time to time. You accept that you have been provided with notice and it is your responsibility to review Freight Forwarding Malaysia’s Privacy Policy when you visit Freight Forwarding Malaysia’s website.

This Online Privacy Policy applies only to information collected through our website and not to information collected offline.


When you place an order, subscribe to our newsletter or fill out a form, Freight Forwarding Malaysia may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • to personalise your experience (Your information helps us to respond to your individual needs.),
  • to improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from you.),
  • to improve or products and customer service (Your information helps us to more effectively respond to your customer service request and support needs.)
  • for internal record keeping,
  • for the purpose of sending promotional emails in relation to our goods and/ or services and special offers or other information which we believe you may find interesting and
  • to contact you for market research purposes from time to time either by telephone, facsimile or mail.

Freight Forwarding Malaysia only uses your personal information for the original purposes for which it was given. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.

Freight Forwarding Malaysia will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who require this information in order to deliver services on behalf of Freight Forwarding Malaysia. This applies with the exception that Freight Forwarding Malaysia is required to do so by law.

Further, Freight Forwarding Malaysia reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected. Please note that personally identifiable information is used only to provide you with a more enjoyable, convenient online experience and to help us identify and/or provide information, products or services that may be of interest to you.

We may permit certain trusted third parties to track usage, analyse data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring website (if any) and other parameters in the URL. This is collected in order to better understand our website usage, and enhance the performance of services to maintain and operate the website and certain features on the website. We may use third parties to host the website; operate various features available on the website; send emails; analyse data; provide search results and links and assist in fulfilling your orders.


Where practicable, Freight Forwarding Malaysia will maintain your personal information and the information in relation to any individual anonymous, unless the identity of the individual is necessary to perform a lawful activity.

Freight Forwarding Malaysia may disclose your personal information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, our property, our customers or anyone who could be harmed by such activities.

You will receive notice when your personally identifiable information might be provided to any third party for any reason other than as set forth in this Privacy Policy, and you will have an opportunity to request that we not share such information. Freight Forwarding Malaysia uses non-identifying and aggregate information to better design our website and for business and administrative purposes. Freight Forwarding Malaysia may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.


Under the Privacy Act, you have the right to access your personal information used by Freight Forwarding Malaysia. You also have the right to ask us to update or correct your personal information when it is inaccurate, incomplete or out of date. If you wish to access the personal information that Freight Forwarding Malaysia holds about you, please provide your request in writing to our Privacy Officer as set out below. Freight Forwarding Malaysia can provide you with a copy of the relevant personal information held by us, ordinarily by an e-mail. For legal and administrative reasons, Freight Forwarding Malaysia may also archive non-current records containing personal information in back-up data files and off-site storage of files.

If you are of the view that personal information about you is inaccurate or out of date, or if you have any other queries about access and correction, please contact our Privacy Officer using the contact details set out below.

In some situations require us to refuse access to your personal information. Pursuant to National Privacy Principle 6.1 this will be:

  • in the case of personal information other than health information — providing access would pose a serious and imminent threat to the life or health of any individual; or
  • in the case of health information — providing access would pose a serious threat to the life or health of any individual; or
  • providing access would have an unreasonable impact upon the privacy of other individuals; or
  • the request for access is frivolous or vexatious; or
  • the information relates to existing or anticipated legal proceedings between the organisation and the individual, and the information would not be accessible by the process of discovery in those proceedings.


We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorised access to or unauthorised alteration, disclosure or destruction of data. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. We will not use cookies.

Information transmitted via the Internet is at risk to monitoring and interception. You take the risk when sending information in this manner. Freight Forwarding Malaysia will not be liable for any loss, harm or damage suffered by you as a result of transmitting information to us right to request independent verification of any information transmitted by e-mail.

Please be aware that any unsolicited confidential or proprietary information sent via the Internet cannot be guaranteed to remain confidential. If you need to send information, to assure the security of this information, please contact us and we will advise you of the most appropriate method of transmission.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


By consenting to the Website Terms of Use and hence the Privacy Policy, you consent that no data transmission over the internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.


Freight Forwarding Malaysia reserves the right to change this Privacy Policy from time to time at its sole discretion. If at some point in the future, there is a change to our Privacy Policy, unless we obtain your express consent, such change will only apply to information collected after the revised Privacy Policy took effect. Your continued use of the website indicates your assent to the Privacy Policy as posted.


You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

If you believe that any information we are holding in relation to you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact Information:

If you have any questions or concerns regarding this Privacy Policy please contact

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